To my surprise, I actually got a reply back from Stagecoach bus TODAY!! At their customer service is quicker than their buses, although that would not be difficult...here is what they said:
Good Afternoon Mr May
Thank you for your email and I am sorry to read that you are unhappy with the service you have received from us.
Your email has been passed to Colin Ashcroft, Operations Manager for Basingstoke, who will come back to you as soon as possible but certainly within a week. If there is a need to do an investigation into your comments, they will let you know how long this will take.
Please find a link to our Code of Practice for Customer Suggestions and Complaints below, which outlines our commitment to handling your feedback in a prompt and professional manner.
Kind regards
Rob Kerr
Customer Services Supervisor
______________________________________________________
Stagecoach South Customer Services Team
Stagecoach South The Bus Station Southgate CHICHESTER West Sussex PO19 8DG
Telephone: 0845 121 0190 Fax: 01243 528743
Email: enquiries.south@stagecoachbus.com Web: www.stagecoachbus.com/south
Our opening hours are:
Monday - Friday 0700-1900 | Saturday 0800-1800 | Sunday 0900-1300
Attached is a link to our company's complaints procedure on the website for your reference.
www.stagecoachbus.com/codeofpractice.aspx
Stagecoach (South) Ltd. Registered in England & Wales No. 1673542
Registered address: Daw Bank, Stockport, SK3 0DU
So, my thoughts have been passed onto the Operations Manager for Basingstoke and apparently will get a reply within a week...well, we shall see.
More on this as I get it.
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